Live help

Our Live Help Agents are here to help you solve any issues you might have with your shipments. Simply select Live Help from the Help menu to open a chat window and start an online chat.

You can choose between English, Chinese or Spanish speaking Help Agents. It usually takes seconds for a Live Help Agent to respond to a chat request, although it can take longer if we are busy . Once you are connected, the Live Help Agent will help to resolve your issue to the best of their ability.

You can save your chat history directly from the pop-up window for future reference.

Step 1

Click Live Chat in the Help menu.


Step 2

Select your preferred language and click Start. 


Step 3

A Live Help Agent will then respond via the pop-up chat window. Explain the issue, and the Help Agent will help you to resolve it. 


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