Import - Procedure

Procedures

Import Detention Charges and Freetime (Amount per day per container)
Equipment Type Detention Charges 20ft 40ft
Dry 1-10 days Free Free
11-18 days USD 10 USD 20
Thereafter USD 20 USD 40
Reefer 1-6 days Free Free
7-12 days USD 25 USD 70
13-16 days USD 50 USD 100
Thereafter USD 100 USD 200

Import Agency Fees Tariff

Fee Change Name 20' 20' 20'
CCL Container Cleaning fee 8 8 Per/JOD
DDF Documention fee - Destination 6 6 Per Bill of Lading
EMF Equipement Management Service 50 75 Per Container

A Guide to the Import Process 

Know the Import Processes 

What do I do to release my delivery order /empty letter? 

If I am a forwarder: 

Your stamp on the back of the ORIGINAL BILL OF LADING along with all 3 Days Original Bill of Ladings. 

If I am a forwarder’s customer: 

If your forwarder is authorized for endorsement by Jordanian customs: 

  1. Your forwarder stamp on the back of the ORIGINAL BILL OF LADING stating you as the endorsed party. 
  2. The 3 Original Bill of Ladings. 
  3. Your obligation letter signed by you and certified by the bank 

If your forwarder is not authorized for endorsement by Jordanian customs: 
  1. Your forwarder endorsement letter” signed and stamped by the bank”. 
  2. The 3 Original Bill of Ladings. 
  3. Your obligation letter signed by you and certified by the bank. 

If I am an to order of bank customer: 
  1. Bank stamp on the back of the ORIGINAL BILL OF LADING stating that you are the customer of this ORIGINAL BILL OF LADING. 
  2. The 3 Original Bill of Ladings. 
  3. Your obligation letter signed by you and certified by the bank will suffice to receive your DO after payment.

If I am an to order of Shipper customer: 
  1. Shipper stamp on the back of the ORIGINAL BILL OF LADING stating that you are the customer of this ORIGINAL BILL OF LADING. 
  2. Your stamp on the back of the BL. 
  3. The 3 Original Bill of Ladings. 
  4. Your obligation letter signed by you and certified by the bank. 

If I am a third party releasing on behalf of any of the above: 
  1. Authorization letter from BL consignee signed by you and stamped by the bank. 
  2. Your Obligation letter signed by you and stamped by the bank. 
  3. All related release document mentioned under Bill of Lading consignee type. 

Frequently Asked Questions (FAQ’s) 

What do I do if my cargo is in damaged condition? 

Claims Guide 

What do I do if my Safmarine  original B/L's are lost? 

1. Written request 
The request must be made in writing and clearly identify the party making the request (DO release party) 

2. If the requester is anyone else than shipper, a written approval from shipper prior to releasing the cargo is required, agreeing that: 
2.1 Bills are not held back due to lack of payment; 
2.2 the party requesting the delivery, to shippers knowledge, is the correct party entitled to the cargo; and 
2.3 That shipper can accept release of the goods to the consignee without production of the original Bill of lading. 

3. Letter of indemnity (LOI) 
In order to release cargo, the requesting party needs to provide a LOI, counter signed by a first class bank, indemnifying Safmarine in full for any costs or liabilities arising. LOI should ideally be unlimited in time and value due to the unlimited liability of breach of contract Safmarine faces by releasing without the original Transport Document– however, an indemnity ranging from 300-500% of cargo value with a time limit of 6 years can be acceptable. 

LOI Release Form 

How do I submit manifest amendment request? 

For bookings of EXPECTED TIME OF ARRIVAL-4 Days: please send to JORSCLMAN@safmarine.com who will process amendment according to case requirement and get back to you. 

For bookings of EXPECTED TIME OF ARRIVAL-3 Days or after: please send JO.IMPORT@safmarine.com required documents and deliver hard copies when needed at Jordan Counter. This type of amendment will be subject to fees and customs restrictions. 

Why do I need to submit so many documents and wait when request post amendment? 

All amendments submitted on EXPECTED TIME OF ARRIVAL-3 Days or after are considered as post amendment which means Import manifest already filed in Jordanian customs and any changes has to be cleared with Jordanian Customs as per government regulations/ timings. 

What are the types of amendments that Maersk line can proceed on my behalf with Jordanian customs? 

  1. Change Final destination to Intrasit or Zarqa Free Zone only when Intransit of Zarqa Free Zone is included in ORIGINAL BILL OF LADING text. 
  2. Change Packages No. 
  3. Change Weight. 
  4. Change Consignee name. 

How do I submit documents for post amendment request? 

1. Change Final destination to Intrasit or Zarqa Free Zone only when Intransit of Zarqa Free Zone is included in ORIGINAL BILL OF LADING text:

  • Amendment request letter should be submitted by authorized party, mentioning: a) the exact change (From/To). b) Safmarine indemnity of any chargers/delays occurs as a result of this request and requester to take full liability.
  • Old delivery order if issued.
  • 3 Original Bill of Ladings (ORIGINAL BILL OF LADING script should show new final destination)

2. Change Packages No. 
Amendment request letter should be submitted by authorized party, mentioning: a) the exact change (From/To). b) Safmarineindemnity of any chargers/delays occurs as a result of this request and requester to take full liability.

  • Maersk Origin office confirmation email with shipper.
  • Original packing list with the correct packages No.
  • Original commercial invoice with the correct packages No.
  • Old delivery order if issued.
  • 3 Original Bill of Ladings.

3. Change Weight.

  • Amendment request letter should be submitted by authorized party, mentioning: a) the exact change (From/To). b) Safmarine indemnity of any chargers/delays occurs as a result of this request and requester to take full liability.
  • Maersk Origin office confirmation email with shipper.
  • Original packing list with the correct weight.
  • Original commercial invoice with the correct weight.
  • Old delivery order if issued.
  • 3 Original Bill of Ladings.

4. Change Consignee name.

  • Amendment request letter should be submitted by authorized party, mentioning: a) the exact change (From/To). b) Safmarine indemnity of any chargers/delays occurs as a result of this request and requester to take full liability.
  • Old customer endorsement letter signed by him and certified by the bank (If not available, shipper endorsement letter signed by him and stamped can be submitted – this is only can be considered on case by case basis)
  • New consignee endorsement acceptance letter signed by him and certified by the bank.
  • Old delivery order if issued.
  • 3 Original Bill of Ladings.

Split booking.

  • Amendment request letter should be submitted by authorized party, mentioning: a) the exact change (From/To). b) Maersk indemnity of any chargers/delays occurs as a result of this request and requester to take full liability.
  • Old delivery order if issued.
  • 3 Original Bill of Ladings.
What are the types of amendments that Maersk line can NOT proceed on my behalf with Jordanian customs? Why? 

  1. Change final destination to ASEZA – as per Jordanian customs regulations customer or his clearance company are the only authorized parties to proceed with Tax form filing/ formal letters submission. After receiving customs approval letter, customer can proceed to Safmarine Aqaba or Amman office to update customs system. 
  2. Change final destination to Intransit or Zarqa Free Zone while it was not mentioned in the ORIGINAL BILL OF LADING – as per Jordanian customs regulations customer or his clearance company are the only authorized parties to proceed with re-export form filing/ formal letters submission. After receiving customs approval letter, customer can proceed to Safmarine Aqaba or Amman office to update customs system. 
  3. Change Cargo Description/ Weight/ Packages No. without origin confirmation – as shipper has to confirm with Safmarine origin office on the correct cargo description to avoid customs miss-declarations issues. 

What are post amendment fees and finalization time? 


Timing is an approximate as it is dependent on Jordanian customs approval, time starts from all required documents submission time:

Change Final destination Approximate of 3 Days 65 JDs
Change Packages No. Approximate of 3 Days 140 JDs
Change Weight Approximate of 3 Days 140 JDs
Change Consignee name Approximate of 3 Days 150 JDs
Split booking Approximate of 3 Days 40 JDs + 5 JDs for each new DO issued

How can I get my amendment fee waiver when amendment is a result of Safmarine mistake? 

Send original request of amendment sent on EXPECTED TIME OF ARRIVAL-4 Days or earlier to jo.import@safmarine.com who will investigate the issue and advice if waiver is applicable or not. 

How do I get my cargo arrival notice? 

You will get your arrival notice through fax number/email address mentioned under consignee address and notify party address in shipping instructions submitted by shipper. 

What do I do if I didn’t get my cargo arrival notice? 

Please note that cargo tracking is solely the responsibility of cargo customer through www.safmarine.com, Safmarine have provided this service to customer as an extra channel depending mainly on the information provided by shipper at the time of booking. 

How do I change arrival notice contacts? 

send to JO.IMPORT@safmarine.comrequesting to amend your address information with the correct fax/email.

How do I change the communication channel? 

Send to JO.IMPORT@safmarine.com requesting to amend your address information specifying your preferable communication channel (i.e. Fax or Email). 

When I usually get my invoices through email/fax? 

Invoices are made available one day prior to vessel arrival. Only invoice party mentioned by shipper at the time of booking will receive it by email/fax registered. 

When can I make sure that my invoice amount published is the most accurate? 

Invoice gets generated to MyFinance at www.safmarine.com only after certain checks are done and in accordance with how the shipper accepted the charges. Invoices are sent at one day prior vessel arrival. For those who need local charges,SMS service will give you that information 

If I am a clearing agent, how do I know all import amount? 

Clearance companies can check import agency fee’s using SMS service or calculating it using agency fee tariff mentioned in import home page. 
For the other charges, only authorized party (i.e. invoice party mentioned by shipper at time of booking) should be able to access all import amounts by receiving it through email or accessing it through MyFianance in www.safmarine.com to insure customer privacy is protected. 

How do I know the demurrage amount if container is not returned yet? 

Demurrage invoice is generated upon container return. Therefore, you will not see the invoice on MyFinance if container is not returned yet. We suggest you to use demurrage tariff mentioned in import home page or sending JO.IMPORT@safmarine.com  mentioning the expected time of returning the container. 

Where can I dispute my invoice? 

You can use your account at MyFinance in www.safmarine.com For customers who don’t have MyFinance, please contact our customer experience team. 


Jordan Customer Service 06 5802528
Mearsk Identification Numbers (MIN)
Pending Task/Issue Description Email Address
Import release issues JO.IMPORT@safmarine.com
Amendments before EXPECTED TIME OF ARRIVAL-4 Days JORSCLMAN@safmarine.com
EXPECTED TIME OF ARRIVAL-3 Days and after JO.IMPORT@safmarine.com
Invoice Disputes Please submit on www.safmarine.com using myFinance.
All other disputes and issues JO.IMPORT@safmarine.com JO.EXPORT@safmarine.com

Please Click here for Arabic version

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Safmarine Jordan

Al-Hijaz Towers
158 Makkha Street
5th Floor
Makkha Street
P.O. Box 143953
11844 Amman Jordan
+962 65802528 +009625524685
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