Demurrage & Detention Disputes

  • Demurrage and Detention disputes for U.S. shipments can be raised through our website www.safmarine.com in the MyFinance section. In the event you wish to change the party invoiced, please e-mail disputes@safmarine.com for assistance.

  • When registering a dispute, please include the shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. For disputes involving a change of paying party, written confirmation from the party who will pay is needed.

  • Disputes must be submitted to Safmarine within 30 days of the invoice date. We will provide feedback on your dispute within 5 business days of receipt.   
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Safmarine North America

180 Park Avenue
Building 105
Florham Park
NJ 07932
USA
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