Demurrage and Detention disputes for U.S. shipments can be raised through our website www.safmarine.comin the MyFinance section. In the event you wish to change the party invoiced, please e-mail email@example.com assistance.
When registering a dispute, please include the shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. For disputes involving a change of paying party, written confirmation from the party who will pay is needed.
Disputes must be submitted to Safmarine within 30 days of the invoice date. We will provide feedback on your dispute within 5 business days of receipt.