Contact information

Need assistance for general questions, shipment status, or cargo release information? Whether you're importing or exporting, we can help!

Sales

Click here to request a new rate quote for containerized, out of gauge or breakbulk business. 

On My.Safmarine, check tariff rates or lookup rates currently on file in your existing contract.

All other requests: You can email NorthAmericaSales@safmarine.com with questions about new business opportunities, contract filing and account information.

Export Customer Service:  

Registered users can access My.Safmarine to search vessel schedules, create or amend bookings, submit, review, update and print documentation, and track cargo.

Need help? You can chat with one of our customer service agents now. Log In and select ‘Live Help’ in our Help menu.

For additional assistance or trouble resolution, you can also contact us by email or phone.

Email: us.export@safmarine.com
Phone: +1 866.866.4723

Import Customer Service:

Registered users can access My.Safmarine to download invoices, find issued arrival notices, and use advanced cargo tracking.

Click here to request additional copies of Arrival Notices.

Need help? You can chat with one of our customer service agents now. Log In and select ‘Live Help’ in our Help menu.

For additional assistance or trouble resolution, you can also contact us by email or phone.

Email: us.import@safmarine.com
Phone: +1 866.866.4723

Freight Cashier’s Office: +1 866.866.4723

View and print invoices, raise disputes or submit payment online using My.Safmarine.

NAM.Collections@safmarine.com: Any general Finance requests or queries. Account related queries, invoice copies and statements.

Disputes@safmarine.com: Questions and updates on rate disputes only to this address.

NAM.Payment@safmarine.com: Payment remittances and Payment/ACH related queries.

Click Here For Payment Services and Bank Details 

NAM.Refunds@safmarine.com: All refund requests and queries.

NAM.Demurrage@safmarine.com: Last free day questions and updates; Demurrage pro forma invoice copies and Demurrage charge details; Detention invoice quotes.

Documentation:

Submit your shipping instructions, amend documents and print Bills of Lading at  My.Safmarine.

Submit shipping instructions or amendments manually to NAMSCLESI@safmarine.com. Fees may apply.

Dispatch:  +1 866.866.4723

For questions or requests relating to Inland or Delivery services in The United States, you can call the number above and follow the prompts to reach our Dispatch team, or contact the emails below:

For Imports: us.import@safmarine.com
For Exports: us.export@safmarine.com

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Safmarine North America

180 Park Avenue
Building 105
Florham Park
NJ 07932
USA
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