Payment services & bank details
Payments & Invoicing
Please note as of February 16, 2018, checks and Original Bills of Lading should be mailed separately using the following addresses:
Post Office Remittance Address:
P.O. Box 744445
Atlanta, GA 30384-4445
Checks by Overnight Mail:
Atlanta Lockbox (College Park/Southside)
Bank of America Lockbox Services
6000 Feldwood Road
College Park, GA 30349
Please send Original Bills of Lading to the Safmarine Finance Department for North America, which is located at:
Attn: Payment Services - 3rd Floor South
9300 Arrowpoint Blvd
Charlotte, NC 28273
|Payment Type||Freight Release|
|Credit Cards in MyFinance||Immediately: Click here to learn how|
|SmartPay in MyFinance (ACH Debit)||Immediately: SmartPay Guide & FAQ|
|Wire Transfers||After funds are received – may take up to 4 hours|
|ACH Credit||After funds are received – may take 1-3 days|
|Credit Cards for Import Demurrage||Immediately|
|Paper Check||Up to 5pm EST date of receipt|
FREIGHT RELEASE REQUIREMENTS
|Export Shipments||Import Shipments|
|Satisfied Payment||Satisfied Payment|
|Document Release Instructions (see below)||Surrender of Bill of Lading|
|Release Location||Description||Initial Cost|
|Seaway Bills*||Transport Document used for consignment;
No original Transport Document is needed for cargo release at destination
|My.Safmarine**||Original Transport Documents are released in electronic format with Safmarine electronic signature. A verify copy is released for review and prior to issuance of final bills. Bills may be printed in your own office. Subscribe on our website for alerts to let you know when your documents are available.||FREE|
|Courier Release||Originals transport documents are issued and sent via overnight courier service following a request to firstname.lastname@example.org. Prior to requesting release, you should review the verify copy which issued for verification purposes and make any necessary amendments.||USD 75|
|Electronic Release||Also known as a TELEX release. This option allows cargo to be released at destination upon proof of identity of the consignee without presentation of a physical Transport Document. All three (3) original B/Ls must be surrendered to or remain in the possession of the local Safmarine office. Requested by email to email@example.com.||USD 50|
|*Some locations may not accept SEAWAY bills for cargo release.
**Seaway bills should be printed on plain white paper if you elect to make hard copies for your records, and Original Negotiables must be printed on Safmarine security paper. A Safmarine Web Agreement is required for printing Originals - please contact Export Customer Service for information.
Invoices & Definitions:
Ocean Freight Invoice – Automatically sent via email, fax or EDI (depending on customer setup). Export invoices are sent out 24 hours after the sail date of the shipment. Import invoices are sent our 5 days before the vessel ETA.
Demurrage Invoice - Demurrage charges are applied for storage of containers while in the terminal, rail terminal, inland depot, or container yard. For Imports, demurrage is applied after the free time has expired, and ends the day when the container has been picked up and out gated; for Exports, demurrage is applied after free time has expired, and ends when a container loads the vessel from the terminal. Demurrage invoices are generated when the end activity occurs (gate-out or load).
Detention Invoice – Detention is a fee applied when cargo is outside of the port, terminal, or depot beyond the free time allotted. Detention is charged when containers have been picked up, but the container (regardless whether it’s full or empty) has not been returned within the allotted time. Detention invoices are generated weekly.
Per Diem - Accrues when free time is exceeded under merchant haulage conditions (shipper arranges for equipment pick-up and return to terminal). Per Diem is payable to Safmarine by the trucker.
Miscellaneous Invoices - are created on an adhoc basis.
Account Statements - Customer statements are sent per the schedule agreed upon.