User Guide Requesting a Refund


Dear Customer,

We can now offer you a “Refund” solution at the click of a button. Until now we had multiple touch points for requesting Refunds, but now we are pleased to introduce “Myfinance – Refunds”.   

We will discontinue the manual refund application process on the 31st October and thereafter all refunds will be processed via MyFinance.

Overview: - Payments marked as Overpayment, Duplicate payment and container Deposit for the Registered Myfinance customers will be listed under the Refunds tab. 

Customers and Agents can request for Refunds only if its posted under there ledger and would be considering as potential refunds that can be requested by customers. 

You are encouraged to request collectors to adjust these against their outstanding invoices.  Kindly ensure that there are no outstanding invoices prior raising a request, as there are chances that these could be rejected.  

New bank account can be added to Safmarine Master data (mandatory details to be provided) 
1. cancelled cheque copy, 
2. bank statement, 
3. Company letter head along with stamp & signature. 
4. Bank confirmation letter head along with stamp & signature. 


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South Africa - Cape Town

Roggebaai Place – 8th floor 4 Jetty Street Foreshore Cape Town 8000 South Africa
+2721 4086921 +27 (21) 408 6682
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