Customer Guide to Requesting Refunds – myFinance Portal

Dear Valued Customer,

It is important to us that you enjoy a seamless experience when transacting with Safmarine.

 

With this in mind, we are pleased to introduce our refunds solution – a simple way to place your refund request via the myFinance portal on www.safmarine.com.

 

Let’s get you started

Payments marked as Overpayment, Duplicate payment or Container Deposit for registered myFinance users will be listed under the refunds tab. You can only request for a refund if it is posted under your ledger. If other customers are updated in the system, you will be required to provide a NOC letter to proceed.

 

You are encouraged to request our collectors to adjust these amounts against outstanding invoices. Please ensure that there are no outstanding invoices prior to raising a refund request, as these will be rejected.

 

New bank accounts can be added to Safmarine master data by providing the mandatory details listed hereunder.

  • Cancelled cheque copy
  • Bank statement
  • Company letter head along with stamp & signature
  • Bank confirmation letter head along with stamp & signature

 

Navigation to raise refund requests 

Click on below images to view zoomed in image 

Find-Refunds 

 

Raise-Refund-Request

 

Customer-Data

 

Once you have placed your refund request

Upon raising a request through myFinance, the registration and approval or rejection will be communicated to the mail ID provided in the request.

 

If you have any queries regarding this process, please do not hesitate to contact us.

 

Thank you for your continued support and we are committed to putting you at the centre of our operations as we always have.

 

Sincerely,

Safmarine
Together we go places.

safmarine stamps background