Want to know more?
Please refer to our frequently asked questions (FAQ) guide below.
1. What does a loading guarantee mean for Safmarine Spot?
Loading guarantee is an equipment and space guarantee within three (3) days before or after the estimated time of departure (ETD), as confirmed in your booking confirmation.
2. What does it mean that the price is fixed?
Safmarine Spot only shows valid prices. Rates provided are not subject to change after the booking confirmation has been received. Information about rates can be found in the Terms and Conditions.
3. Which container types are supported by Safmarine Spot?
Port-to-port dry-cargo for 20’GP, 40’GP, 40’ high-cube and 40’ non-operating reefer containers are supported by Safmarine Spot.
4. Where is Safmarine Spot available?
Safmarine Spot is now available on all trades, except in and out of US. All available origin destination offers can be found at the booking page.
5. What is the compensation fee process and what does a compensation fee cover?
If Safmarine is unable to ensure an equipment and loading guarantee as confirmed in the booking, the option to apply for a compensation fee is available.
Safmarine will conduct a review and if eligible, a compensation fee will be applied to the invoice.
6. What is the process of a penalty fee and what does a penalty fee cover?
A penalty fee is an amendment, cancellation or a no-show fee. An amendment is considered when there is a change to transport plan such as destination, vessel and voyage, after the booking confirmation has been received.
In the event of cancellation for part of or all the shipment and the cancellation request is submitted no less than seven (7) days before the scheduled estimated time of departure, you will be charged a cancellation fee. In the event of a late cancellation (less than 7 days), a no-show fee will be applied.
7. What is a free time and Demurrage and Detention (D&D) offer for Safmarine Spot?
With Safmarine Spot, we are moving to a standard free time offer, which is tailored to the requirements of different markets. Standard Safmarine Spot free time and per diem rates after the free time period will apply to all Safmarine Spot offers. All Demurrage and Detention offers are available online.